NeroDocs (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our document services in Delhi, India.
1. Information We Collect
Personal Information You Provide
We may collect the following details when you fill forms, contact us, or use our services:
- Full name and contact details (address, phone number, email)
- Government-issued IDs (Aadhaar, PAN, Voter ID, Passport) – only for document processing
- Professional credentials (if you are a legal professional)
- Payment information (via secure third-party gateways)
Automatically Collected Information
When you browse our website, we automatically receive:
- IP address and approximate location (city/region)
- Browser type, device type, operating system
- Pages visited, time spent, referral source
- Cookies and similar tracking technologies (see Section 6)
2. How We Use Your Information
We use your data for the following legitimate purposes:
- To provide document assistance (name change, marriage registration, affidavit, etc.)
- To respond to your inquiries and connect you with relevant professionals
- To improve website performance, user experience, and security
- To send service updates, invoices, or important notices
- To detect fraud, prevent abuse, and comply with legal obligations
- To analyze trends and measure marketing effectiveness
3. Sharing and Disclosure of Information
We do not sell your personal data. We may share information only in these limited scenarios:
- With your consent – when you authorize us to share documents with government offices, notaries, or legal partners.
- Service providers – payment gateways, cloud storage, email platforms (all GDPR/IT Act compliant).
- Legal compliance – if required by law, court order, or government agency.
- Business transfers – in case of merger, acquisition, or asset sale.
We never share your information for third-party marketing without explicit permission.
4. Data Security Measures
We implement industry-standard security practices to protect your data:
- Encryption – SSL/TLS for all data transmission.
- Access controls – restricted employee access to personal data.
- Regular audits – vulnerability scans and security patches.
- Data minimization – we only retain what is necessary.
However, no method of transmission over the internet is 100% secure. You share data at your own risk.
5. Your Rights and Choices
Under Indian IT Act and global privacy frameworks, you have the right to:
- Access – request a copy of your personal data.
- Correction – update inaccurate or incomplete information.
- Deletion – ask us to delete your data (subject to legal retention).
- Withdraw consent – opt out of processing where consent is required.
- Data portability – receive your data in a structured format.
- Lodge a complaint – contact us or the relevant authority.
To exercise any right, email us at info@nerodocs.com or call 9355305666.
6. Cookie Policy
We use cookies and similar technologies to:
- Enable essential website functions (login, form submissions).
- Analyze traffic and user behavior (Google Analytics).
- Improve page load speed and performance.
You can disable cookies via your browser settings, but some features may not work correctly.
7. Third-Party Links
Our website may contain links to external sites (government portals, payment gateways). We are not responsible for their privacy practices. Please review their policies separately.
8. Data Retention
We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements. Typically, we keep client records for 7 years as required by Indian tax and document laws.
9. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect data from minors. If we become aware, we will delete such information immediately.
10. Changes to This Privacy Policy
We may update this policy periodically. The “Last updated” date at the top of this page indicates when changes were made. Continued use of our website after updates constitutes acceptance of the revised policy.
11. Contact Information
For any privacy-related questions, concerns, or to exercise your rights, please reach out to us:
- Email: info@nerodocs.com
- Phone: +91 9355305666
- Office Address: 12/576, GF, Mandoli Ext., Near Hanuman Park, Delhi – 110093
If you are not satisfied with our response, you may file a complaint with the Government of India’s Ministry of Electronics & Information Technology (MeitY) or the relevant data protection authority.
By using NeroDocs services, you acknowledge that you have read and understood this Privacy Policy.